Where to find this feature
The Deny Access feature is located on the member profile page.
Go to the profile of a member
Click the "More options" button (top right of the profile)
Select "Deny access" from the dropdown menu
You need administrator rights to perform this action
How does this feature work?
Click "More options" on the member profile and select "Deny access"
A modal appears with the following options:
Period — choose how long access is denied:
1 day
1 week
1 month
Custom (select a specific end date via the date picker)
Until further notice (no end date — requires manual reactivation)
Reason (optional) — enter a reason; this will be logged in the member's activity history
Send confirmation email (toggle, on by default) — the member automatically receives an email
Click "Confirm" to deny access
The member will no longer have access to the gym, but billing continues as normal
⚠️ Note: this feature is not the same as disabling an account. When access is denied, billing remains active.
How do other gyms use this?
Gyms use this feature for payment arrears — access is denied until the outstanding balance is paid, without stopping the membership billing
For behavioural issues, the "Until further notice" option is used so management can assess the situation before restoring access
Some gyms set a 1-week period as a first warning when gym rules are violated
What are the current limitations?
It is not possible to deny access to multiple members at the same time